If you're having trouble submitting your application, please check the following:

• Incomplete Fields: Ensure all mandatory fields marked with an asterisk (*) are filled out.
• Internet Connection: Verify you have a stable internet connection.
• Browser Compatibility: Try using a different browser (e.g., Chrome, Firefox, Edge) or clear your browser cache and cookies.
• File Sizes: Make sure uploaded document sizes comply with the specified limits (e.g., max 2MB per file).

If the problem persists, please contact our 24/7 support via Live Chat.

Documents can be rejected for several reasons. Use our Document Hub for AI-powered checks or review these common issues:

• Poor Quality/Blurry: Ensure scans are clear, high-resolution, and all details are legible.
• Incorrect Format: Upload documents in the specified format (e.g., JPEG, PDF).
• Expired Passport: Your passport must be valid for at least six months beyond your intended stay.
• Photo Requirements: Ensure your photo meets passport-style specifications (recent, plain background, no shadows).
• Missing Pages: For multi-page documents, upload all required pages.

If you're unsure, upload your documents again or contact support for assistance.

If your payment failed, consider these possibilities:

• Insufficient Funds: Check if you have enough balance on your card/account.
• Incorrect Details: Double-check your card number, expiry date, and CVV.
• Bank Restrictions: Some banks might block international transactions. Contact your bank to authorize the payment.
• Network Issues: Try again after a few minutes or from a different device/network.

All transactions are SSL Encrypted for your security. If issues persist, please try an alternative payment method or contact us.

While most e-visas are delivered within 24-72 hours, delays can occur. Here's what to do:

• Check Spam Folder: Your e-visa might be in your junk or spam email folder.
• Application Status: Use our Real-Time Tracker or Transparency Dashboard to check your application's latest status.
• Processing Times: Check the current estimated processing times for your visa type. Peak seasons might experience slight delays.
• Incorrect Email: If you suspect you entered an incorrect email, contact us immediately.

For urgent cases or if your travel date is approaching, please use our Emergency Line.

Once an application is submitted, changes can be challenging depending on its status. If you need to modify information:

• Contact Support Immediately: The sooner you notify us, the better the chances of making a correction before processing begins.
• Minor Errors: Small typos might be corrected by our team.
• Major Changes: For significant changes (e.g., passport number, travel dates), a new application might be required. Fees for the original application may not be refundable.

Please refer to our Terms and Conditions or speak to a specialist via Live Chat for specific guidance.